I work on AI deployment inside my company, and the gap between what AI looks like in a polished demo… and what actually happens in real life? I think about that a lot. Here’s what I keep running into. First, the tool access issue. Companies roll out M365 Copilot licenses across the organization and call it “AI adoption.” But nobody explains what people should actually use it for. It’s like handing everyone a Swiss Army knife and then wondering why they only ever use the blade. Without use cases, it just becomes an expensive icon in the ribbon. Then there’s the trust gap. You’ve got senior engineers and specialists with 20+ years of experience. They’ve built careers on judgment and precision. Of course they don’t blindly trust AI output and for safety-critical or compliance-heavy work, they...
