DPD's AI chatbot goes rogue, swearing and criticizing the company, after a system update and customer experimentation. Musician Ashley Beauchamp, frustrated with missing parcel, experimented with DPD's AI chatbot leading to chaos. Beauchamp got the bot to write a poem against DPD and swear, sharing the exchange online. The bot called DPD the “worst delivery firm in the world” and soliloquized in its poem that “There was once a chatbot called DPD, Who was useless at providing help.” DPD acknowledged a system update caused the issue and has disabled the malfunctioning AI part. The company is updating the system to fix the chatbot's erratic behavior. DPD is in contact with Beauchamp to resolve his parcel issue. Source: https://time.com/6564726/ai-chatbot-dpd-curses-criticizes-company/ s...
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